How to order

Step 1. What would you like to order?

On our website you can order the boxes you need to ship to the Philippines. You have two options:

  1. Order only a box. An empty box will be sent to your address or you can pick it up at our office. You can then fill the box with goods. Next, you go back to our website and make a reservation for a shipment. (Go to step 2).
  2. Directly make a reservation for a shipment. You will be on our list for the selected month of shipment and we will send you your box. In this case, you have a reservation and the box is included. (Go to step 3).

You can find the Balik Bayan box and the destinations for shipments on the page [Orders & Reservations].

Step 2. Order only a box

Order boxDo you want to order only a box? On the [Orders & Reservations] page, find the Balik Bayan box and click the [Order] below it.

You will be taken to the page of the box. Next to the image of the box, please select the shipment you’re planning to participate in. If you don’t have a shipment in mind yet, select N/A. (Contact us when you have decided on a shipment later on). Select the number of boxes that you want to order and click the orange [Order] button.

On the right, you see a light grey box with the contents of your order and two orange buttons: [View Cart] and [Checkout]. Please click [Checkout] and you will be sent to the next page. Continue at step 4.

Step 3. Make a complete reservation

Do you want to make a full reservation? Find the destination of your box on the [Orders & Reservations] page. The destinations are listed based on regions. Don’t know which region you need? You can type the destination (town) in the search bar on the right of the screen and find it that way.

Click the [Order] button below the region you need. You will land on the page of the region. Next to the region image, select the shipment you want to participate in. Then choose the number of boxes that you want to send. Finally, click the orange [Order] button.

On the right, you see a light grey box with the contents of your order and two orange buttons: [View Cart] and [Checkout]. Please click [Checkout] and you will be sent to the next page.

Step 4. Fill in details and create account

Do you already have an account? Please log in at the top of the page. Don’t have an account yet? Please continue.

  1. On the left side please fill in the information details of the sender. This is most likely you. This is the address where we will send the empty boxes and where we will pick up the box for shipment.
    Do you want to have an account? Tick the box next to [Create an account?]. A field will appear where you can fill in a password. With an account, you can always view previous orders and reservations. Another benefit is that you don’t have to fill in the address details again the next time you’re here.
  2. On the right side please fill in the information details of the receiver in the Philippines. Please do this as thoroughly as possible, including phone numbers.
    In the Order Notes field, you can fill in important notes. Do we have to pick up your filled box at a different address? Then write that address here in the Order Notes.

Stap 5. Complete order and make payment

Below your details you will find an overview of your order. Please select one of the shipping and handling options. Do you want to pick up the boxes at our office? Or should they be sent to your address? It is also possible that you already have received boxes during a previous shipment. In this case, select the option [Don’t send me a box with my reservation, I already have one].

Sending the boxes to your address costs € 7,95. During the collection we can hand you new boxes (€10,- per box) – this will save you the €7,95 shipping costs for next time.

Now please choose your payment method. You can choose between Direct Bank Transfer and iDEAL. Now, please accept our terms & conditions by ticking the box next to it. Next, click [Place Order and Pay]. Your order has been placed and you will receive an order confirmation e-mail. Please check the information in this email! If the information is incorrect, please contact us.

Place your order or reservation